Below you’ll find a list of the most frequent questions we receive along with their answers. If you have a
question and can’t find the answer here, just reach out to us at jswisher@iise.org or
StudentTraining@iise.org and we’d be glad to help.
Q. What happens if we plan a live in-person or livestream course and we don’t reach the minimum
enrollment threshold?
A. If your live in-person or livestream does not meet its minimum enrollment requirements, IISE will work
with you to alter the plan. In most cases, we can convert a live in-person course to livestream or a
livestream course to online on-demand.
Q. Are there minimum enrollment thresholds for online on-demand courses?
A. No, there are no minimum enrollment thresholds for online on-demand courses. Offering an online ondemand course in addition to a live/livestream course is often a good way to reach students who have conflicts with the course dates.
Q. What if a student can’t find their exam link for an online on-demand course?
A. For online on-demand courses, students will receive an email link to the exam when they register. The email will be sent from the sender “IISE Exams” (donotreply@brillium.com). We sometimes see that message go to the junk or spam folder, so students may want to check there first. If a student cannot locate the enrollment email, please ask them to contact IISE Customer Services (cs@iise.org) and we can resend it.
Q. What is the exam for the Yellow Belt and Green Belt courses like?
A. Please find below some basic information on IISE exams:
- The exam is administered on the last day of the course for live in-person courses or online for livestream/online on-demand courses.
- The passing score on the exam is 70%.
- Most students who do not pass on the first attempt struggle with the control chart questions that involve calculations.
- Students who do not pass on their first attempt will be provided an additional exam attempt.
o For online exams, students will be sent an email feedback report with the topics in which they missed questions to help them focus on their studies. To protect the integrity
of the test bank, we do not share the specific questions they missed.
Q. What if a student can’t find their certificate after successfully completing the course?
A. Once students complete their exam or project, they will be awarded their IISE certificate. IISE partners
with Accredible to provide digital badges and certificates that can be easily and securely shared.
Accredbile emails will be sent to students within two business days of successful completion of the exam/project. The Accredible email will be from the sender “IISE Customer Support.” We sometimes see that message go to the junk or spam folder, so students may want to check there first.
Below is the whitelist information for Accredible in case a student needs it:
Accredible Whitelist Information
Default email sender: support@credential.net
IP Addresses: 167.89.63.49 and 168.245.23.173.
SPF record: include:sendgrid.net
Q. What if students need to update their personal information on their certificate after they complete the course?
A. Accredible makes it easy to manage your personal information and makes changes like updating your name on a certificate. Click here to learn more.